We welcome your questions or comments on any aspect of our business. We are also interested in hearing your opinion about this site and how it should be developed.
Please note that the purpose of this site is to share information about our company and other corporate matters of interest. It is not our intention to market, advertise or promote our brands here, or use it as a forum for contact with potential business partners or suppliers. Therefore, we are unable to answer questions concerning such matters.
If you have concerns about the risks of smoking and how it can affect you personally, we suggest you consult your physician for professional advice.
To find out more about our business, we suggest using the Search tool or Site map. If you still can not find the information you need, please contact us.
Before continuing, please take a moment to view our Conditions of use that explain how to use the information you give us here.
Email scams - lotteries, employment offers, property rentals
Fraudsters are sending emails falsely claiming an assoociation with British American Tobacco or our brands, such as Dunhill. These emails contain offers of employment, enquiries about renting properties on behalf of employees or claims that people have won money in a lottery. The emails are becoming increasingly sophisticated in their appearance, sometimes using our company trademarks and names of senior executives.
These emails do not originate from British American Tobacco and police advise you should delete them without opening or replying. For further advice visit: www.getsafeonline.org
Please note that we will respond as soon as possible to all reasonable inquiries.
If you wish to contact us at BATCCA, please use the Contact form or write to us at the address below.
British American Tobacco Central America & Caribbean (Area Office)
375 meters east of Firestone Bridge
Llorente de Flores, Heredia
Phone: (506) 2509-7826
For more information about our company or our business, please contact:
Corporate Communications Manager
Apartado Postal: 2631-3000
Heredia, Costa Rica
Tel (506) 2509 7979
If you want to receive information and communications from our company, please send your name, telephone number and email to Info_Batca@bat.com
Carisma Marketing Services Limited
Corner Mt D'or Road & Eastern Main Road,
PO Box: PO Box 1361, Port of Spain, Trinidad
Switchboard: (1-868) 696 4700
Fax: (1-868) 663 9769
The business unit Carisma Marketing Services Limited is responsible for providing marketing support for British American Tobacco brands marketed in the French overseas territories, Dutch colonies and smaller markets in CARICOM.
PO Box: P.O. Box 100, Twickenham Park, Spanish Town PO, St. Catherine, Jamaica
Switchboard: (1-876) 984 3951
Fax: (1-876) 984 6571
Demerara Tobacco Company Limited
90 Carmichael Street,
PO Box: PO Box 10 262, Georgetown, Guyana
Switchboard: (592) 225 1900
Fax: (592) 226 9322
Trinidad and Tobago
West Indian Tobacco Ltd.
Eastern Main Road,
PO Box: 177 Port of Spain, Trinidad, Republic of Trinidad & Tobago
Switchboard: (1-868) 662 2271
Fax: (1-868) 663 5451
225 meters east of Firestone,
San Joaquin de Flores,
PO Box: Apartado 284-3007, Heredia, Costa Rica
Switchboard: (506) 2209 1717
Fax: (506) 2209 1770
Colonia San Benito, Avenida Las Palmas #129
PO Box: 06-113, San Salvador, El Salvador
Switchboard: (503) 2250 4444
Fax: (503) 2250 4443
24 Avenida 35-81,
Calzada Atanasio Tzul Zone 12 01 012,
PO Box: Apartado No 316, Ciudad de Guatemala, Guatemala 01 001
Switchboard: (502) 2410 3737
Fax: (502) 2410 3785
Location The Cocoa
San Pedro Sula,
PO Box: Apartado Postal 64, San Pedro Sula, Honduras, Central America
Switchboard: (504) 545 3200
Fax: (504) 545 3232
Km 7 1 / 2 Carretera Norte
PO Box: Apartado 1049, Managua, Nicaragua
Switchboard: (505) 2280 9800
Fax: (505) 2280 9788
Via Fernandez de Cordoba,
PO Box: Apartado 0834-02776, Panama
Switchboard: (507) 278 8600
Fax: (507) 278 8656
C/1era. Esq C/18 Sector
Switchboard: (809) 379 0909
Fax: (809) 379 0563